Last Updated: February 24, 2016
1. What information about me does NeonMob collect?
Personal Information. NeonMob collects personal information only if you voluntarily choose to share such information with NeonMob. You may browse the Site and Mobile Apps without disclosing any personal information. However, in order for you to take advantage of particular opportunities provided through the Services, we may require that you furnish personal information. When you set up an account, sign up for newsletters or participate in surveys, NeonMob may collect personal information such as your name and email address. If you place an order on the Site or a Mobile App, NeonMob may request and collect personal information such as your name, e-mail address, mailing address, telephone number, and credit card information. You also may choose to send NeonMob personally identifying information in an e- mail message containing information or inquiries about NeonMob's Services. There are several other opportunities for you to share personal information about yourself with NeonMob on the Services. This may include information about you such as your interests, your name, and your mailing address and e-mail address. Submission of this information is strictly voluntary.
Anonymous or Aggregated Data. NeonMob collects and stores certain data about the use of NeonMob's Services on an aggregate and/or anonymous basis. NeonMob does not link this information to anything personally identifiable to you. NeonMob only uses this information for system administration and to help NeonMob develop ideas about how it might improve and optimize its Services.
IP Address. When you visit and interact with the Site and Mobile Apps, NeonMob and/or third parties with whom NeonMob has contracted to provide services to NeonMob may collect IP Addresses. Your Internet Protocol (IP) address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever you visit the Site, along with the time(s) of your visit(s) and the page(s) that you visited.
2. How does NeonMob use information about me?
Fulfillment of Requests. NeonMob may use personal information about you to fulfill requests made by you such as to respond to your email inquiry, fill your order or add you to our mailing list.
Purchases. When you make a purchase through the Site or a Mobile App, we may collect your credit card number or other payment account number, billing address and other information related to such purchase from you, and may use such information in order to fulfill your purchase.
Administrative or Transactional Communications. From time to time, we may use personal information about you to send to you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative or transactional information. Because this information may be important to your use of the Services, you may not opt-out of receiving such communications.
Other Communications; If you choose to share any personal information with NeonMob, NeonMob may store it and use it for marketing purposes, including e-mailing you with special promotions and other programs of interest. NeonMob may also use this information to contact you for matters relating to your use of the Services. If the information is sent as part of a Services evaluation, NeonMob may also use the information to contact you about your comments.
Testimonials. As you are informed prior to submitting testimonials or stories to us through the Services, we may make such information public or use such information in our promotional materials.
E-mails to Friends. We may provide functionality to permit you to send messages regarding Services-related content to a friend through the Site or a Mobile App. If you wish to use this feature, you may be required to provide us with, and we may use, your friend's e-mail address so that we can facilitate your sending of such message to your friend. Please make sure that you have the right to submit your friend's email to us. We will not use your friend's information other than to facilitate your sending of this one time message.
Internal Business Purposes. We may also use personal information about you for our internal business purposes, such as data analysis, audits, order fulfillment, workflow planning and other similar purposes.
Compliance with Applicable Law. We may need to collect and retain personal information about you in order to comply with applicable laws and to respond to requests from public authorities, including public authorities outside your country of residence.
3. To whom does NeonMob disclose information about me?
Third Party Agents and Service Providers. We work with third party agents and service providers who may provide services including but not limited to data analysis, payment processing, order fulfillment, printing and other services of an administrative nature. We may share personal information about you with third parties for the purpose of enabling these third parties to provide these types of services (for example, if you choose to make a purchase through the Site or Mobile App, we may share personal information with our third party service providers to fulfill your purchase, including, without limitation, to process your credit card or payment account number or to ship products to you). NeonMob requires that its agents and service providers that have access to such personal information properly safeguard that personal information and use it only for the purpose that it was collected and not for their own promotional marketing.
E-mails to Friends. Please note that any personal information you provide in connection with sending messages regarding Services-related content to a friend through the Site or Mobile App, such as your name and your e-mail address, will be disclosed to your friend.
Information Posted by Visitors. NeonMob may make available through the Services functionality to which you are able to post information and materials (for example, on message boards, forums, chat functionality and blogs, among other services). Please note that any information you disclose through the Services becomes public information, and may be available to other users of the Services and to the general public. We urge you to exercise discretion and caution when deciding to disclose personal information, or any other information, on the Services. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY PERSONAL INFORMATION YOU VOLUNTARILY DISCLOSE THROUGH THE SERVICES.
Testimonial Copy. If you submit a story or testimonial to NeonMob, we may make those comments public or incorporate them into our promotional materials.
Assignment. We may transfer any and all information that we collect from users of the Services to a NeonMob affiliate or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of NeonMob's business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
Others. In addition, NeonMob may (and you authorize NeonMob to) share your personal information with third parties:
- if NeonMob determines that it is required to do so by law or to comply with legal process;
- to respond to a request from the government or another public authority;
- to prevent prohibited or illegal activities;
- to assist or support a third party's theft investigation involving NeonMob services or a third party's theft prevention efforts relating to their products;
- to enforce our terms and conditions or any of our policies or usage guidelines for specific products or services;
- if it is necessary in NeonMob's opinion to do so to prevent, investigate, detect or prosecute criminal offences or attacks on the technical integrity of the Services or NeonMob’s network;
- if it is necessary in NeonMob's opinion to do so to protect the rights, privacy, property, or safety of NeonMob or its employees, NeonMob affiliates, the users of its Services, or the public;
- to permit us to pursue available remedies or limit the damages that we may sustain; or
- if NeonMob has your consent.
4. What does NeonMob do to protect the data transmitted through the Services?
We will take the appropriate legal, organizational, and technical measures to protect personal information to protect personal information, including sensitive information such as credit card information, from loss, misuse and unauthorized access, disclosure, alteration and destruction. However, regardless of the effectiveness of our security measures, no security system is impenetrable. We ask that you do your part by, at a minimum, keeping any computer passwords you use to access the Internet strictly confidential. If at any time you believe that your interaction with the Services is no longer secure, please let us know as soon as possible.
5. How can I remove or transport my data?
You can remove any information you provide via the Services at anytime by logging in to your account. When you request that we delete your NeonMob account, your data will be permanently expunged from our primary production servers and further access to your account will not be possible. However, portions of your data, consisting of aggregate data derived from your account information, may remain on our production servers indefinitely. Your data may also remain on a backup server or media. NeonMob may keep these backups to ensure our continued ability to provide the Services to you in the event of malfunction or damage to our primary production servers. We also reserve the right to use any non-personally identifiable data derived from or incorporating your personal information.
6. What about linked sites and third-party software and applications?
7. Does NeonMob offer opt-outs relating to marketing?
If and when you create a NeonMob account you may be presented with the opportunity to receive (opt-in) marketing-related emails from NeonMob and from our select third party partners. If you no longer wish to receive the marketing-related emails you’ve requested from us, you may opt out of receiving these emails by following the unsubscribe instructions within each email communication or by logging into your NeonMob account and changing your email preferences.
You may also send us an email at firstname.lastname@example.org. Please specify clearly which of the following choices you are opting out of:
- Receiving marketing-related emails from NeonMob; and/or
- Allowing NeonMob to share personally identifiable information about you with third parties for their marketing purposes.
Please note that if you opt out as described above, we will not be able to remove personally identifiable information about you from the databases of third parties with whom we have already shared personally identifiable information about you (i.e., third parties to which we have already provided personally identifiable information about you as of the date on which we implement your opt-out request). If you wish to cease receiving marketing-related emails from such third parties, please contact those third parties directly, or utilize any opt-out mechanisms set forth in their respective privacy policies or marketing-related emails.
Special Notification for California Residents — Your Privacy Rights. Individual customers who reside in California and have provided personal information to NeonMob may request information about NeonMob's disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us at the address listed below. This request may be made no more than once per calendar year.
8. How can I access or change information about me?
If you would like to request access to personal information about you or if you would like to request that NeonMob correct, amend, suppress or delete personal information through its Services please contact NeonMob at email@example.com. NeonMob will respond to your request for access within 30 days. Please note, however, that certain personal information may be exempt from such access, correction, objection, suppression or deletion rights pursuant to applicable data protection laws or the EU/US Safe Harbor.
9. What is NeonMob's policy regarding children's use of NeonMob's services?
While NeonMob encourages everyone to visit its Site, use its Mobile Apps and learn about the company and its technology and applications, NeonMob has no desire to collect information from those under the age of 13. Any instance of personal information about a child under the age of 13 being collected would be purely accidental and unintentional. If a minor would like to submit information to NeonMob, NeonMob asks that the child's parent submit the information on his or her behalf. NeonMob strongly encourages parents to take an active role in their children's use of the Internet and to take appropriate steps to ensure a positive and safe experience.
10. Where can I learn more about using the Internet and protecting my privacy?
The United States Federal Trade Commission has a web page http://www.ftc.gov/privacy/index.html devoted to providing you with information about protecting your privacy online. NeonMob encourages you to familiarize yourself with the concepts discussed on this page.
11. What are NeonMob's policies on data retention and integrity?
13. Jurisdictional Issues
The Services are controlled and operated by NeonMob from the United States. NeonMob does not represent or warrant that the Services, or any part thereof, is appropriate or available for use in any particular jurisdiction. Those who choose to access the Services do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the Services’ availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.
14. Contact Us
NeonMob welcomes your questions and comments about security and privacy. If you have any questions or concerns, please send an e-mail to firstname.lastname@example.org. We will investigate and attempt to respond to any question or resolve complaints and disputes in a timely fashion. You can also contact us at: NeonMob, Inc., 28 2nd Street, Suite 500, San Francisco, CA 94105, USA.
© 2015 NeonMob, Inc.